Have questions? Visit our comprehensive Help / FAQ section first. If you still need assistance, please select the appropriate subject line below:


I am a standard member. Do I have to become a gold member to reply to messages sent by others?

As a Standard Member, you can reply to all messages initiated by other members for free. You can reply to them on either our website, mobile site, or iOS app or Android app


What’s ‘Private Photo Album’ all about? What’s the difference between public and private photos?

The Private Photo Album is a feature that allows you to share photos privately to whomever you grant access to.

To grant access to your private album, please go to the profile of the user you’re interested in and click on the link marked “share private photos” in the left-hand navigation bar.


How do I share my private album with another member on the site?

To easily share your private album, please go to the profile of the user you’re interested in and click on the link marked “Share private photos” in the left-hand navigation bar. Your photo must be approved first.


How long will it take for my photo to appear?

Normal approval time for photos / profiles is 24 business hours, however under certain circumstances, this process may take up to 48 hours. Our staff must approve each photo to maintain the quality of matches available. For express approval you may reach us by phone at 1-416-628-1072.


How does it work?

When you first join our site, you become a standard member. This allows you to create a profile, add up to 26 photos, search for people by country / by state, create a favorites list and send unlimited winks! You will get notified in the notification area in the top navigation bar if somebody on the site adds you as a favorite, winks at you, or sends you a message. You’re also able to respond to a message sent to you by Gold Members!


How do I pay for a membership?

1. We currently accept payments via:
Credit Card – Visa, Mastercard or American Express
Visa or Mastercard Check Card
PayPal.com
Personal Check or Money Order
2. Online payment: Credit Card and Check/Debit Card payments are made online using our secure server. Subscribe today for more details.
3. Pay by Checks and Money Order: Checks and money orders can be made payable to SuccessfulMatch and mailed to: